Dedicated resource coming soon. Meanwhile, please see our product sheet for more info.
ONBOARDING KYC
Onboarding KYC
Digital identity verification is a must have for a compliant online registration of customers. Identomat's AI powered workflows allow secure, fully automated and/or human-in-the-loop solutions for user onboarding.
Trusted by companies all over the world
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FAQ
Frequently Asked Questions
Everything you need to know about the product and billing.
What type of integration support do you provide?
Our technical and legal experts will work with you at every step of the way from presenting the solution proposal to your board, getting all necessary approvals by the regulators, and all the way to the public rollout. We look at this relationship as a true partnership.
What countries do you support?
We support government issued identification documents for over 165 countries and territories. Please contact our sales for detailed information as the list is updated weekly.
Are there any hidden fees beyond the per verification price?
No hidden fees, except that all prices are VAT exclusive. You will be responsible for VAT to the amount based on where your company is registered. Tax rates differ between countries and are subject to change.
Is my data secure?
Data security is paramount to us. We have processes in place to ensure no sensitive data leaves our servers or is accessed by non-permitted employees. Our ISO27001 certification and penetration test reports are testaments to that.
Are you GDPR compliant?
Yes. Identomat even has a designated DPO (Data Protection Officer). Our GDPR policies are outlined in our Privacy Policy.
What implementation methods are available?
a) REST API, Web iFrame, Web Redirect, Mobile SDK - iOS and Android, Flutter, and React Native for front-end implementation. b) Fully managed web-admin for back-office ops.
What document types do you support?
Identomat supports over 8,800 document types, including all ICAO Machine Readable Travel Document types.
How significant are volume based discounts and can i get it?
Yes, everyone can get it. Higher the monthly usage volume, lower the price per verification. Let’s just say, we don’t ever need to price match the competition. For more details, please contact us.
Where is my data stored?
We process and store data in Amazon AWS cloud. We use instances at multiple AWS geographic regions to keep the data within the boundaries that are best suited for you and helps you stay compliant with local data privacy laws and regulations. For more details, please contact us.
Do your employees regularly review identity verification cases?
We only review the cases which you submit support tickets for.
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